Returns & Refunds

30-day return window

In addition to statutory rights, Yavqo accepts eligible returns requested within 30 days after delivery. Items should be returned complete, with included accessories, and in a condition that allows us to inspect and resell them. You may handle an item only as needed to establish its nature, characteristics, and functioning, as you could in a shop.

This voluntary 30-day policy never reduces rights available under mandatory consumer law.

EU right of withdrawal

If you are an EU consumer, you may generally withdraw from an online purchase within 14 days after the day you, or a person designated by you, receives the goods. You do not need to give a reason.

To withdraw, send a clear statement identifying you and the order before the 14-day period ends. You may use wording such as: “I hereby withdraw from my contract for order [order number], ordered on [date] and received on [date].” Include your name, address, date, and signature only if sent on paper. Return the goods within 14 days after notifying us.

Refund timing and method

We will refund payments received for the returned goods, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first.

Refunds are issued to the original payment method unless another method is expressly agreed. Extra delivery costs for an upgraded or express service are not refundable.

Return shipping

For a change-of-mind return, you are responsible for the direct cost of return shipping unless Yavqo offers a prepaid return label or applicable law requires otherwise. If an item is faulty, damaged, incorrect, or not as described, Yavqo bears reasonable return costs.

Exceptions

The statutory right of withdrawal can be excluded for categories specified by law, including goods made to your specifications or clearly personalized, sealed hygiene goods after unsealing, and sealed software after unsealing. An exception applies only where the legal conditions are met and was disclosed before purchase.

Faulty or damaged goods

Contact us promptly with your order number and a description of the issue. Under the EU legal guarantee, qualifying faulty goods may be repaired or replaced without charge. Where that is impossible, disproportionate, delayed, or causes significant inconvenience, you may be entitled to a price reduction or refund. The seller is responsible for return costs for defective goods.

How to start a return

• Find the order number in My orders or your confirmation email.
• Send a clear return or withdrawal request using the contact details in the Legal Notice.
• Wait for the return instructions and return address before shipping.
• Package the item securely and keep proof of postage until the return is complete.